HUBUNGAN KARAKTERISTIK PASIEN DAN KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN POLI OBGYN DI RUMAH SAKIT PELENGKAP MEDICAL CENTER JOMBANG

PURWITO, DIMAS BAYU (2024) HUBUNGAN KARAKTERISTIK PASIEN DAN KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN POLI OBGYN DI RUMAH SAKIT PELENGKAP MEDICAL CENTER JOMBANG. Skripsi thesis, STIKES MAJAPAHIT.

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Abstract

ABSTRACT One of the goals of improving the quality of health services is patient satisfaction. The aim of this research is to determine the relationship between patient characteristics and service quality with patient satisfaction at the Jombang Medical Center Complementary Hospital in 2024. This research uses a cross sectional research design, within a population This study consisted of 518 patients using accidental sampling and a sample of 84 people was obtained. The instrument used was RS SIM application in March 2024. The research results show that almost all respondents aged < 40 years are 78 people (92.2%) with a small portion having various jobs (others) and have an educational background at high school level as many as 30 people (35.7), and the majority of respondents have good economic status with the majority of respondents using personal funds for treatment resources, the majority of respondents stated that the quality of service they received was good, and they were satisfied with the service provided The results of the bivariate research show that the Service Quality variable (P Value 0.000) has an influence on the quality of service with the level of satisfaction of ob-gyn outpatients at the Jombang Medical Center Complementary Hospital. Meanwhile, the economic status variable (P Value 0.194), the cost source variable (P Value 0.706) has no effect on the level of satisfaction of ob-gyn outpatients at the Jombang Medical Center Complementary Hospital. The analysis results in this research show that service quality dominates the level of satisfaction. Therefore, the Jombang Medical Center Complementary Hospital must be able to provide optimal health service efforts and improve the quality of service that can create optimal satisfaction and improve the quality of service that can create patient satisfaction. Keywords: Satisfaction, Quality, Patients, Service

Item Type:	Thesis (Skripsi)
Subjects:	R Medicine > RG Gynecology and obstetrics
Divisions:	Faculty of Medicine, Health and Life Sciences > School of Medicine
Depositing User:	Unnamed user with email libstikesmajapahit@gmail.com
Date Deposited:	26 May 2025 02:41
Last Modified:	26 May 2025 02:41
URI:	http://repo.stikesmajapahit.ac.id/id/eprint/754

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