ANALISIS FAKTOR YANG MEMPENGARUHI KINERJA PETUGAS RUMAH SAKIT DALAM KLAIM BPJS KESEHATAN DI RS KAMAR MEDIKA KOTA MOJOKERTO

ISMAWATI, NIDIYA (2025) ANALISIS FAKTOR YANG MEMPENGARUHI KINERJA PETUGAS RUMAH SAKIT DALAM KLAIM BPJS KESEHATAN DI RS KAMAR MEDIKA KOTA MOJOKERTO. Masters thesis, STIKES MAJAPAHIT.

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Abstract

ABSTRACT The performance of officers in BPJS Kesehatan claims plays a crucial role in ensuring the smooth administration of services in hospitals. The high number of pending claims reflects problems with individual abilities, support systems, and internal hospital management. This study aims to analyze the influence of ability, motivation, and opportunity factors on the performance of BPJS Kesehatan claims officers at Kamar Medika Hospital, Mojokerto. This study employs a cross-sectional, observational, and analytical method. The study population is all officers involved in the BPJS Kesehatan claims process. A sample of 56 respondents was selected using a proportionate stratified random sampling. The data instrument was a questionnaire, which was then analyzed using the Chi-Square test and Logistic Regression. The results showed that most respondents had a high level of ability (58.9%), high motivation (64.3%), high opportunity (67.9%), and high performance (67.9%). The results of the Chi-Square test showed that ability (p-value = 0.036), motivation (p-value = 0.033), and opportunity (p-value = 0.010) significantly influenced the performance of officers in BPJS Kesehatan claims. Multivariate testing revealed that ability had a significant influence on officer performance (p value = 0.042). The ability factor significantly influenced employee performance in BPJS Health claims at Kamar Medika Hospital, Mojokerto. It is hoped that hospitals can improve the competence and motivation of staff, provide training and evaluate the claims system, and expand variables and advanced analysis for future research. Keywords: Ability, Motivation, Opportunity, Performance, Employee

Item Type:	Thesis (Masters)
Subjects:	R Medicine > RA Public aspects of medicine
Divisions:	Faculty of Medicine, Health and Life Sciences > School of Medicine
Depositing User:	Unnamed user with email libstikesmajapahit@gmail.com
Date Deposited:	01 Dec 2025 02:11
Last Modified:	01 Dec 2025 02:11
URI:	http://repo.stikesmajapahit.ac.id/id/eprint/972

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