PENGARUH PROGRAM REHAB (RENCANA PEMBAYARAN BERTAHAP) DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PESERTA DI KANTOR BPJS KESEHATAN CABANG KEDIRI

KUSUMAH, MIRA ANGGRAENI (2025) PENGARUH PROGRAM REHAB (RENCANA PEMBAYARAN BERTAHAP) DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PESERTA DI KANTOR BPJS KESEHATAN CABANG KEDIRI. Masters thesis, STIKES MAJAPAHIT.

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Abstract

ABSTRACT BPJS Kesehatan introduced the Gradual Payment Plan (REHAB) to assist participants in paying off arrears through installments. However, dissatisfaction still occurs in practice. This study aims to analyze the influence of the REHAB program and service quality on participant satisfaction at BPJS Kesehatan Kediri Branch. This was an analytical quantitative study with a cross sectional design. The population included 1,345 participants, with 94 respondents selected proportionate stratified using random sampling. Data were collected through questionnaires and analyzed with chi square and linear regression. Results showed that both the REHAB program and service quality significantly affected participant satisfaction (p < 0.05). REHAB reduced financial burden, while service quality improved the participant experience. Keywords: REHAB program, service quality, participant satisfaction, BPJS Kesehatan

Item Type:	Thesis (Masters)
Subjects:	R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions:	Faculty of Medicine, Health and Life Sciences > School of Medicine
Depositing User:	Unnamed user with email libstikesmajapahit@gmail.com
Date Deposited:	13 Jul 2026 04:22
Last Modified:	13 Jul 2026 04:22
URI:	http://repo.stikesmajapahit.ac.id/id/eprint/1041

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